Refund policy

All sales are final. We do not accept returns or provide refunds. Please review your order carefully before purchase. Understanding these are customized items, they are made specifically for your requests. However, in case of damages - feel free to send us an email at reminisce@timelessmemories.co with the photo of the damage and let's see what can we work on to make the process less frustrating and to make sure the items will be in good condition.